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Rebate99 Malaysia Help Centre

Rebate99 FAQ – Complete Answers for Malaysian Players

Find quick answers about accounts, deposits, withdrawals, bonuses, games, and more — all in one place, no need to wait for customer support.

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Account

Registering a Rebate99 account is free and takes less than 2 minutes. Go to the Register, fill in your full name (as per your MyKad), active Malaysian mobile number, email address, and choose a username. Then verify your phone number via SMS OTP. Once verified, your account is immediately active and you can make your first deposit. Each individual is only permitted one account.

Click the "Forgot Password?" on the Log In. Enter your registered email or phone number. You'll receive a password reset link via email or an OTP code via SMS within a few minutes. Follow the instructions to set a new password. If nothing arrives within 5 minutes, check your spam folder or reach out to our live chat support.

Some details such as your phone number and email address can be updated through Account Settings after logging in — OTP verification is required for each change. However, your registered full name cannot be changed on your own, as it is used to verify your identity during withdrawals. If your name needs to be corrected, please contact our support team with a copy of your MyKad.

Yes. You may request permanent account closure by contacting our support team via live chat or email at support@rebate99.biz. Before the closure is processed, any valid balance in your account will be returned to you once identity verification is complete. Once an account is permanently closed, it cannot be reopened. For a temporary break, use the Responsible Gaming in your account settings.

The KYC (Know Your Customer) process is an industry-standard procedure in online gambling designed to protect players from fraud and money laundering. Rebate99 may request a copy of your MyKad before approving your first withdrawal or any withdrawal exceeding a certain limit. All submitted documents are processed securely and confidentially in accordance with Privacy Policy Our team typically completes verification within 1 to 24 business hours.

A Rebate99 account may be temporarily suspended for several reasons: suspicious login attempts, incomplete identity verification, or activity that violates Terms & Conditions. If your account has been suspended, you will receive an email notification with an explanation and the next steps. Contact our live chat support for immediate assistance — our team can clarify the reason for the suspension and help with the reinstatement process if eligibility requirements are met.

Deposit

Log in to your Rebate99 account and click the Deposit at the top of the page. Choose your preferred payment method — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX. Enter your deposit amount (minimum RM20), follow the payment instructions, and your deposit will be credited to your account within seconds once the transaction is successful.

The minimum deposit at Rebate99 is RM20 for all payment methods. There is no universally fixed maximum deposit limit, though specific limits may apply depending on your chosen payment method and any personal deposit limits you have set in your account settings. All deposits are in Malaysian Ringgit (MYR) and no additional charges are imposed by Rebate99.

Deposits via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX are typically credited within seconds. If your deposit hasn't arrived after 5 to 10 minutes, please check the following: (1) Confirm the transaction was successful in your eWallet or banking app — check your transaction history. (2) Make sure you completed all required steps on the Rebate99 deposit page right through to the final step. (3) Contact our live chat support with proof of transaction (a screenshot of your payment receipt) for manual verification.

Rebate99 accepts all major Malaysian payment methods, including: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks and FPX (online banking for all major Malaysian banks). All transactions are in Malaysian Ringgit (MYR). Rebate99 does not accept any foreign payment methods. The list of available payment methods may change from time to time — check the deposit page in your account for the latest options.

Rebate99 does not charge any processing fees on deposits. The amount you deposit is the full amount credited to your account. That said, your eWallet provider or bank may apply their own transaction fees depending on your account and plan — Rebate99 has no control over these third-party charges.

Withdrawals

Log in to your Rebate99 account and click Withdrawals. Select your preferred withdrawal method (Touch 'n Go eWallet, DuitNow, FPX, or a Malaysian bank account), enter the amount you wish to withdraw, and submit your request. Make sure the account holder name on your payment method matches the name registered on your Rebate99 account — a name mismatch is the most common reason withdrawal requests are delayed.

Withdrawals to Touch 'n Go eWallet and DuitNow are typically processed within 3 to 5 minutes once the request is approved. Withdrawals to bank accounts via FPX or bank transfer may take slightly longer depending on the bank's processing time. Rebate99 processes withdrawal requests 24 hours a day, 7 days a week, including weekends and Malaysian public holidays.

The minimum withdrawal limit at Rebate99 is RM30 for all withdrawal methods. There is no publicly stated daily maximum withdrawal limit; however, withdrawals above a certain amount may require additional identity verification (KYC) before processing. All withdrawals are in Malaysian Ringgit (MYR) and no processing fees are charged by Rebate99.

A withdrawal request may be declined for several reasons: (1) The account holder name on your payment method does not match the name on your Rebate99 account. (2) Bonus rollover requirements have not been met — you must fulfil the rollover conditions before withdrawing bonus-derived winnings. (3) KYC identity verification is incomplete. (4) Insufficient balance. Check the rejection notification email for the specific reason, or contact our live chat support for further clarification.

A rollover requirement (also known as a wagering requirement) is the total amount you need to bet before you can withdraw winnings derived from a bonus. For example, if you receive a RM100 bonus with a 5x rollover requirement, you must place cumulative bets totalling RM500 before that bonus becomes withdrawable. Your own deposited funds (not bonus money) can be withdrawn at any time with no rollover conditions. Check the full rollover terms for each bonus on the Welcome Bonus.

Bonus & Promotions

A welcome bonus of up to RM1,000 is available to all new Rebate99 members. After registering, make your first qualifying deposit. The bonus will either be credited automatically or you may need to claim it from the Promotions section — depending on the current bonus type. Read the full terms including rollover requirements before claiming. Visit the Welcome Bonus for the latest details.

Yes, Rebate99 offers a range of ongoing promotions for active members, including weekly cashback, deposit reload bonuses, and enhanced odds for selected sporting events such as Malaysia Super League matches, EPL fixtures, and badminton tournaments. These promotions are updated regularly — check the Promotions section in your Rebate99 account after logging in for current offers available to you.

Yes, most Rebate99 bonuses have an expiry date as stated in their respective bonus terms. Typically, you have between 7 and 30 days to meet the rollover requirement before the bonus expires. Expired bonuses cannot be recovered. Always read the terms and validity period of each bonus before claiming it, and make sure you can fulfil the rollover requirement within the given timeframe.

During the registration process on the Register, there is an optional field to enter a referral code if you have one. Enter the code before completing registration — it cannot be added after the account has been created. If the referral code is valid, you may be eligible for a bonus or additional offer tied to that code. Check the relevant bonus terms for more details.

Games

Rebate99 offers over 1,000 game options, including: Sports Betting (Malaysia Super League football, EPL, badminton, tennis, and over 30 other sports), Live Casino (baccarat, roulette, blackjack with real dealers), E-Sports (MPL Malaysia, Mobile Legends, DOTA 2), Virtual Sports, Table Games (poker, sicbo, dragon tiger) and Slots. All games are accessible on both mobile and desktop without any app download.

Rebate99's Live Casino uses high-quality video streaming to connect you in real time with professional live dealers in a casino studio. You can watch the dealer shuffle cards or spin the roulette wheel live on your screen and place bets through an intuitive interface. Video quality is optimised for Malaysian internet connections, including 4G. Visit the Live Casino for more information.

Rebate99 offers e-sports betting across a wide range of international and local tournaments, including MPL Malaysia (Mobile Legends Professional League), Mobile Legends Bang Bang, DOTA 2 (The International), CS:GO, League of Legends, Valorant, and more. Esports odds are updated live throughout each match. For the full selection, visit the E-Sports our team.

After logging in, go to the Sports Betting or Match Odds. Select a sport — for example football, then choose a league (Malaysia Super League, EPL, La Liga, etc.). You will see a list of available matches along with current odds for various bet types (1X2, Asian handicap, over/under, and more). Click the odds you want to add them to your bet slip, enter your stake, and submit your bet. Visit the Sports Betting for further guidance.

Virtual Sports at Rebate99 are computer-simulated sports events that run every few minutes, independent of real match schedules — ideal if you want to place a bet at any time without waiting for a live fixture. Table Games covers classic casino games such as baccarat, blackjack, sicbo, dragon tiger, and poker, played in a software-based format without a live dealer — ideal if you prefer a more relaxed pace of play. Visit the Virtual Sports and Table Games for more information.

Security

Yes. Rebate99 uses 256-bit SSL encryption (TLS 1.3 protocol) for all communication between your browser and our servers — the same security standard used by leading Malaysian banking institutions. Your personal data and financial information are fully protected and will not be shared with third parties without your consent. Rebate99 also operates under a valid international gambling licence. Read the Privacy Policy us for full details on our data protection practices.

Log in to your Rebate99 account and go to Account Settings > Security. Click the Two-Factor Authentication (2FA) option and follow the instructions to link your Malaysian mobile number. Once 2FA is active, every login attempt from a new device will require an OTP code sent to your phone as an additional layer of security. This is strongly recommended, especially if you regularly play across multiple devices.

Follow these security practices: (1) Never share your password or OTP with anyone — including anyone claiming to be Rebate99 staff. Our team will never ask for this information. (2) Only access Rebate99 through the official URL rebate99.biz. (3) Enable 2FA for an extra layer of protection. (4) Use a strong, unique password that you don't use for any other account. (5) Log out after each session, especially on shared devices. (6) If you notice any suspicious activity, contact our support team immediately.

Rebate99 collects only the minimum personal data needed to operate your account securely — including your name, phone number, email, and transaction details. This data is used for identity verification, processing deposits and withdrawals, and service communications. Rebate99 does not sell or share your personal data with third-party advertisers. For full details, including your right to request data deletion, please read the Privacy Policy our team.

Responsible Gaming

Log in to your Rebate99 account and go to Account Settings > Responsible Gambling. There you can set a daily deposit limit, weekly loss limit, and daily playtime limit. Limits can be lowered immediately, but increasing a limit requires a 24-hour waiting period as an added safety measure. All these controls are free to use and require no approval. Find out more on the Responsible Gaming.

Self-exclusion tools can be activated from Account Settings > Responsible Gambling. Choose the break period you want — from 24 hours, 7 days, 30 days, all the way up to 6 months. During the break period, you will not be able to log in, make deposits, or place bets. Your account is automatically reopened once the period ends. A self-exclusion period cannot be shortened once activated. Find out more on the Responsible Gaming.

You must be at least 18 years old to register and play at Rebate99. This is an absolute requirement with no exceptions. Rebate99 verifies the age of all members during registration and may request MyKad verification at any time. Should verification reveal that a player is under 18, the account will be closed immediately and all related transactions will be voided.
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What Else Does Rebate99 Offer?

Six reasons why Rebate99 is the top choice for Malaysian players — from bonuses to security.

Welcome Bonus Up to RM1,000

New Rebate99 members are eligible to claim a first deposit bonus of up to RM1,000. Applicable to Malaysia Super League Sports Betting, live casino baccarat, MPL e-sports, and slots. With clear and fair rollover requirements.

Fastest Deposits & Withdrawals

Deposits via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX are credited within seconds. Withdrawals are processed within 3 to 5 minutes to your eWallet or Malaysian bank account. No hidden charges from Rebate99.

Over 1,000 Game Options

From Malaysia Super League and EPL football, Thomas Cup badminton, MPL Malaysia esports, Live Casino baccarat and roulette, to table games and slots — all in one platform, no app download required.

Bank-Grade Security

256-bit SSL encryption protects all your transactions and personal data. Rebate99 operates under a valid international gambling licence with round-the-clock security monitoring to safeguard every member's account.

24/7 Bahasa Malaysia Support

Rebate99's Bahasa Malaysia-speaking customer support team is available via live chat 24 hours a day, 7 days a week. Average response time is under 2 minutes — no long waits, no tedious automated replies.

Responsible Gambling Tools

Set deposit limits, loss limits, and session time limits directly from your account settings — free of charge and effective immediately. Rebate99 is committed to keeping your betting experience safe and enjoyable.

How to Get the Most Out of the Rebate99 FAQ

Page Frequently Asked Questions This Rebate99 FAQ is updated regularly based on real questions most frequently asked by Malaysian members to our support team. The goal is simple — we want you to find answers on your own, quickly, without having to wait for live chat support for common issues that can be resolved in under a minute.

The fastest way to find an answer is to use the search box above — type a keyword such as "deposit", "password", "bonus", or "withdrawal" and the system will automatically filter relevant questions. If you prefer to browse by topic, use the category tabs to filter between Account, Deposit, Withdrawal, Bonus, Games, Security, and Responsible Gambling.

One of the most common questions from new Malaysian Rebate99 players relates to the deposit and withdrawal process. The most important thing to remember — all transactions at Rebate99 are in Malaysian Ringgit (MYR) and the minimum deposit is RM20. For deposits, Rebate99 accepts Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX. Deposits typically arrive within seconds. For withdrawals, the minimum is RM30, processed within 3 to 5 minutes to your eWallet or bank account.

A common question among new members is about the welcome bonus — it's available to all new Rebate99 members and is worth up to RM1,000 on your first deposit. Most importantly, make sure you understand the bonus rollover requirements before claiming. If the rollover conditions seem difficult to meet within the given timeframe, it may be worth skipping the bonus and playing with your own deposited funds, which can be withdrawn at any time with no additional conditions.

For players who follow the Malaysia Super League or the EPL, and have ever wondered how odds work on Rebate99 — the Match Odds has a full guide. Rebate99 uses odds formats commonly used in Malaysia — Asian handicap, 1X2, and over/under. Odds are updated in real time throughout the match for live Sports Betting.

For questions not covered in the Frequently Asked Questions our Rebate99 support team is available in Bahasa Malaysia via live chat 24/7. Our average response time is under 2 minutes — far quicker than waiting for an email reply. Don't hesitate to reach out for any question, big or small — we're here to make sure your experience at Rebate99 is the best it can be.

Tip: Use the search function at the top of this page to find answers faster. Type part of your question and relevant answers will appear automatically.

Still Need More Help?

Rebate99's Bahasa Malaysia-speaking support team is available to assist you across multiple communication channels.

Live Chat 24/7

The fastest channel for immediate assistance. Our Bahasa Malaysia-fluent team responds in under 2 minutes, every day including weekends and Malaysian public holidays.

Activate Now
Support Email

For inquiries that require document attachments — such as proof of transaction or a copy of your MyKad — please contact us via email. Our team responds to all emails within 1 to 4 business hours.

support@rebate99.biz
Policy Documents

For detailed inquiries regarding terms of use, data privacy, or responsible gambling guidelines, please refer to Rebate99's official policy documents, accessible via the links below.

Terms & Conditions | Privacy Policy | Responsible Gaming

Other Useful Pages on Rebate99

Explore further for complete information on the Rebate99 platform, games, and policies.

Register an Account

Open a Rebate99 account for free in 2 minutes and claim a welcome bonus of up to RM1,000.

Register for Free
Welcome Bonus

Full details on the RM1,000 welcome bonus — rollover requirements, how to claim, and validity period.

View Bonuses
Responsible Gaming

Deposit limit tools, loss limits, self-exclusion, and responsible gaming guides.

Read the Guide
About Us

Learn more about Rebate99 — our history, mission, and commitment to Malaysian players.

About Rebate99

Ready to Get Started at Rebate99?

Join over 500,000 Malaysian members already enjoying Malaysia Super League Sports Betting, Live Casino baccarat, MPL esports, and more than 1,000 other game options. Register for free in 2 minutes — easy deposits via Touch 'n Go eWallet and withdrawals in 3 minutes.

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